Last month I purchased a Dell 1536 laptop after my old Acer died once too many times. It's a nice machine that lets me videoconference and logs me in to all my places with a fingerprint scan...how cool is that?
My trusty old color printer wouldn't print with it so I bought a new Lexmark all-in-one copier/scanner/printer. That wouldn't print either (but it would copy and scan) so I took it back...Alas...without the box, no refund. I thought maybe it was a firewall issue so I turned off the Windows firewall and uninstalled Mcaffee anti-virus...no help there.
Yesterday I boought a third printer, a Hewlett-Packard all-in-one. Again it installed perfectly and could copy and scan, but not print.
After three printers that won't print, but otherwise communicate fine with the laptop, I'm concluding that its the Dell 1536 laptop at fault. I try to do a "chat" with a Dell technician, but their system won't talk to Google, so I reluctantly pick up the cell phone.
I call Dell and they send me to India where I talk to a computer for a long while. I have to hold the laptop over my head with one hand to read the tiny ten digit service code on the bottom while holding the cell phone in the other hand. The computer can't seem to understand my voice so it puts me on hold for a long time waiting for a person.
I get a nice lady with a strong accent. Eventually I get the problem over to her and she spends ten minutes updating my personal information while I'm on hold. She gives me a ten digit customer number and tells me to remember it somewhere.
Then the first lady transfers me to a "technician". I go on hold again. Finally the "technician" picks up and we spend some time discussing the problem. Finally he tells me that I have to talk to a "North American" software specialist and...get this...PAY FOR SUPPORT.
I guess I'm sounding a little annoyed at this turn of events, because he wants me to talk to his manager....I spend another five minutes on hold and go though the same issues again with the "manager" ...Yes, you have to pay he says...Then I really get placed on a LONNNG hold for "North American Support" and hear the same message repeated about 5,000 times...."Do you want help loading your digital pictures...blah! blah! Please have your credit card ready."
Eventally, after 30 minutes, the voice goes silent and I lose the call...back to square one.
I Google "Dell 1536 unable to print documents" and come back with something on the Dell support database that tells me I've bought two unnecessary printers, and spent many unnecessary hours because Dell doesn't give simple performance checks to their stuff before they ship it....
AAARGGGHHH! They program in a problem and want to be PAID to fix it. We have a word for that in English. It's spelled F..R..A..U..D..
Dell Studio™ 1536 Is Unable to Print Documents
Journal ID: 09013GSKT8
Article ID: 346620
Date Published: 12/19/2008
Last Revised: 12/19/2008
Article Summary: This article describes how to resolve printing issues when the Dell Studio 1536 is unable to print documents. Studio 1536 may not be able to print out documents or have error messages while printing, although the printer has been installed and recognized to be fine. This issue is observed with both Dell™ and non-Dell USB connected printers.
The issue is seen with Dell 946, 968, V105, V305 and V505 All-in-One (AIO) inkjet printers. Other models which are not listed in this article may also report the same issue. When the issue occurs, an error message Communication Error will pop up for printing jobs. It works fine while a scanning job.
» Uninstall AMD USB Audio Driver Filter
To Uninstall AMD USB Audio Driver Filter
_Click the Start button, and then click Control Panel.
_In the Control Panel window, click Programs and then open Programs and Features.
_Select AMD USB Audio Driver Filter, and then click Uninstall.
_Restart the system when the uninstallation is finished.
(Uninstalling the AMD USB audio driver does not impact systems with Microsoft® Windows Vista® Service Pack 1 installed).
My first print job is a long letter to Michael Dell...I feel better now...